Privacy Policy

Information covered by this policy

This policy applies to information connected with your use of the Kingmaker Casino website and related online services. It covers information you provide directly, information created when you use the website, and information received from service providers or other sources where this is permitted and necessary for the service. It applies whether you browse without an account, register as a player, make a deposit, request a withdrawal, contact support or take part in other available activities.

Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the service and what checks are required. You should only provide information that is accurate, current and relevant to the requested activity. If information is incomplete or cannot be verified, some account features may not be available.

This policy should be read together with the website terms and any other notices shown when information is collected. Where a separate notice explains a particular collection or activity, that notice may provide additional detail. The policy may be reviewed and updated from time to time to reflect changes to the website, business practices or applicable requirements. The current version will be made available on the website.

Information we may collect and why we use it

A casino website typically needs several types of information to operate an account, provide services and meet its responsibilities. The categories below are examples of information that may be handled. Not every category will apply to every player, and the information requested may vary according to the activity, the account and the checks required.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account preferences and records of communications with support. We use account information to create and administer your player account, provide requested services, respond to enquiries, send important service messages and keep account records accurate.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may handle verification documents and information taken from those documents. This can include information used to check identity, age, location or other account requirements. Verification information may also be used for security, anti-fraud and responsible operation checks. Documents should be provided through the requested secure process and should not be sent through an unsuitable public channel.

Payment and transaction information

We may handle payment method details, payment status, deposits, withdrawals, gaming activity, account balances, transaction references and related records. Payment information is used to process requested transactions, maintain accurate account records, investigate unusual activity, provide support and meet financial and record-keeping obligations. Where payment processing is performed by another provider, that provider may handle payment details under its own privacy terms.

Device, usage and cookie information

When you use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device details, approximate location, pages visited, session information, timestamps and interactions with website features. We use this information to keep the website working, maintain security, understand performance, identify technical problems, prevent misuse and improve the user experience.

Support and other information

If you contact support, we may keep the content of your enquiry, account identifiers, documents or details needed to investigate the issue, and our response. We use these records to answer questions, resolve disputes, monitor service quality, train support processes where appropriate and maintain a reliable history of account interactions.

• Running, securing and maintaining your account and the website.
• Processing account activity, payments and other requests you initiate.
• Completing identity verification, security and anti-fraud checks.
• Meeting legal, regulatory, responsible gambling and record-keeping obligations that apply to the service.
• Providing customer support, investigating complaints and communicating important service information.
• Understanding website performance, preventing misuse and improving available features.
• Sending promotional communications where permitted and where you have provided the required consent or otherwise have a valid basis for receiving them.

How information may be shared and protected

Information may be accessed by authorised people who need it to perform their work, such as account, support, payments, security, technology, verification and compliance teams. It may also be shared with carefully selected service providers that help operate the website or carry out activities such as payment processing, identity checks, hosting, communications, fraud prevention, technical support and analytics. These providers should only receive information relevant to their services and are expected to handle it securely and confidentially.

Information may also be disclosed where reasonably necessary to protect players, the service or other people; detect or investigate suspected fraud, unlawful conduct or security incidents; enforce applicable terms; respond to a lawful request; or meet an obligation imposed by law. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate protections and applicable requirements.

We use administrative, technical and organisational measures intended to reduce the risk of unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff procedures. No website, online account or method of electronic storage can be guaranteed to be completely secure. You are responsible for keeping account credentials private, using a secure device and notifying support promptly if you believe your account or information has been accessed improperly.

Some service providers or systems may be located outside Australia, or information may otherwise be handled in another country. Where this occurs, reasonable steps should be taken to protect the information and address applicable privacy requirements. The location and type of processing may depend on the service being provided and the technical arrangements used at the relevant time.

Keeping information

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, security, dispute handling, business records or other legitimate operational needs. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable obligations and legitimate record-keeping needs.

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. They can help a website remember settings, keep you signed in during a session, maintain security, understand how pages are used and improve website performance. Some cookies may be essential for requested features, while others may support preferences, measurement, personalisation or marketing activities.

We may use cookies and similar technologies to operate the website, remember choices, protect accounts, identify technical issues and understand general usage patterns. Information collected through these technologies may be combined with other website or account information where this is necessary for the purposes described in this policy.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete stored cookies or receive a notification before a cookie is saved. If you disable essential cookies, some parts of the website may not work correctly or certain account functions may become unavailable. Browser controls may not affect every technology used by every service provider, so additional settings may sometimes be available through the relevant service.

Your privacy choices and data rights

You may contact us with questions about the personal information connected with your account. Subject to verification, applicable requirements and reasonable exceptions, you may ask us to provide access to your information, correct information that is inaccurate or incomplete, or delete information that is no longer needed. A deletion request may not be accepted in full where information must be retained for legal, security, dispute resolution, fraud prevention or other legitimate purposes.

You may also withdraw your consent to marketing communications at any time by using an unsubscribe option in a promotional message, changing available communication preferences or contacting support. Withdrawing consent will not affect the lawfulness of marketing sent before the withdrawal. You will generally continue to receive essential account, security, transaction and service messages because these are needed to operate your account.

How to make a request

For access, correction, deletion of your data, or withdrawing consent to marketing, contact support@kingmaker-casino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account. We may ask for reasonable information to confirm your identity before providing access or changing account information. This helps protect personal information from unauthorised requests.

We will review and respond to privacy requests within a reasonable timeframe, taking into account the nature and complexity of the request. If additional information is needed, we may ask you to clarify what you want us to review. If a request cannot be completed, we will explain the relevant reason where appropriate. You may also contact support if you believe information has been mishandled, if you have concerns about a security incident or if you need help understanding this policy.

Updates and questions

Using the website after an updated policy is published means you will be able to review the revised terms from that time. Where a change is important, additional notice may be provided through the website or by another suitable method. If you have questions about this Privacy Policy or how information is handled, please contact support@kingmaker-casino.wtf.