Responsible Gaming

Our responsible gaming commitment

Responsible gaming is a shared responsibility between the player and the gambling service. Kingmaker Casino aims to provide clear information and practical tools that can help players make informed decisions. These tools may include account controls, spending limits, time reminders, temporary breaks and self-exclusion options, depending on the services and requirements that apply to your account and location.

Before using any gambling service, make sure you meet the applicable legal age and other legal requirements in your Australian state or territory. You should also check that online gambling is permitted for you in your location. Do not gamble using another person’s account, and do not allow another person to use yours. Keeping your account details private helps protect both your account and your ability to manage your own gambling decisions.

Gambling outcomes are based on chance. There is no guaranteed system, strategy or pattern that can predict a result or ensure a profit. Previous results do not change the odds of future results. Treat every wager as money that may be lost, and only use funds that you can afford to lose after essential living costs and financial commitments have been met.

Simple principles for safer play

• Set a spending limit and a time limit before you begin.
• Keep gambling separate from money needed for rent, bills, food, education or other essentials.
• Never chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, tired, stressed, affected by alcohol or affected by other substances.
• Take regular breaks and make time for other activities, interests and relationships.
• Keep track of your deposits, wagers, losses and time spent gambling.
• Do not borrow money, sell belongings or use credit to continue gambling.
• Remember that gambling is entertainment and not a source of income.

Tools to help you stay in control

Planning your limits in advance can make it easier to stick to a decision. Consider the amount you are prepared to spend over a session, day, week or month, as well as the length of time you are prepared to play. A limit is most useful when it is decided before gambling begins and is not changed in response to wins or losses.

Deposit and spending limits

Where account controls are available, you may be able to set a deposit, wagering or spending limit. Select an amount that fits comfortably within your personal budget. A limit should not be treated as a target. If you reach it, stop gambling and wait until the relevant period has ended rather than trying to find another way to continue.

Time reminders and breaks

Long sessions can make it harder to notice how much time or money has been spent. Use available reminders to check your activity and take regular breaks away from the screen. A short break can help you review your decisions without the pressure of an active game or betting session.

Temporary time-out

If you feel that gambling is becoming difficult to manage, consider taking a temporary break. A time-out can create space to review your behaviour, speak with someone you trust and decide what support may be appropriate. During a break, do not open another account or use another person’s account to continue gambling.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a set period or indefinitely. If you choose self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. Self-exclusion may apply only to the relevant service or account, so you may also need to consider exclusion options offered by other gambling providers you use.

Limits, time-outs and self-exclusion can affect account access and may not always be reversible before the selected period ends. Read the information shown when you set a control so you understand how it operates. If you need assistance with a responsible gaming setting, use the available support channel rather than creating a new account.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may develop gradually, and you do not need to experience every warning sign before taking action. If gambling is causing stress, conflict, financial pressure or difficulty meeting everyday responsibilities, it may be time to pause and seek support.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Trying to win back money after a loss or feeling unable to stop after winning.
• Increasing the amount wagered to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Hiding gambling activity, losses or transactions from family, friends or colleagues.
• Borrowing money, using credit or missing bills because of gambling.
• Gambling when you should be working, studying, sleeping or caring for others.
• Losing interest in hobbies, social activities or relationships.
• Feeling guilty, ashamed, low or stressed about gambling.
• Thinking about gambling frequently or planning your day around it.
• Returning to gambling after deciding to stop.
• Using gambling to escape loneliness, sadness, stress or other problems.

What you can do

If any of these signs feel familiar, stop gambling and review your account controls. Consider using a time-out or self-exclusion option, and remove saved payment methods if doing so will help you follow your decision. Avoid trying to recover losses. Losses are not debts that can be won back through further gambling, and chasing them can increase financial and emotional harm.

Speak honestly with someone you trust, such as a family member, friend, doctor, counsellor or financial counsellor. An independent gambling support service can help you understand your options and make a plan without judgement. Support is also available for people affected by another person’s gambling, including partners, relatives and friends.

If gambling is connected with thoughts of self-harm, immediate danger, family violence or another urgent safety concern, stop gambling and seek urgent help through the appropriate emergency or crisis service in your location. Your safety comes first.

Managing money and protecting your account

Good financial habits can reduce the risk of gambling causing harm. Set a gambling budget only after essential expenses and existing commitments have been covered. Keep records of gambling transactions so you have a realistic view of deposits, withdrawals, wins and losses. Account balances and recent results should not be used as a reason to increase your budget.

• Use only payment methods that belong to you and are authorised for your use.
• Do not use money set aside for rent, mortgage payments, bills, tax, education or medical care.
• Do not use borrowed money, payday loans or credit to gamble.
• Keep passwords and verification details secure and do not share them with anyone.
• Check your account activity and report anything you do not recognise through the available support process.
• If your financial situation changes, reduce or stop gambling rather than increasing your budget.
• Ask a trusted person or financial counsellor to help you create a realistic spending plan if needed.

Kingmaker Casino cannot decide what amount is affordable for you, and no gambling service can remove the risk of loss. You remain responsible for making decisions that fit your circumstances. If you are unsure whether gambling is affordable, the safest choice is not to gamble and to seek independent financial guidance.

Getting further help

You can seek help from an independent gambling counselling service, a qualified health professional or a financial counsellor in Australia. These services may provide confidential advice about reducing or stopping gambling, managing money, repairing relationships and supporting someone close to you. You can also speak with a trusted person who can help you set limits, take a break or maintain self-exclusion.

Responsible gaming support is available before, during or after a problem develops. You do not need to wait until losses are serious or relationships are affected. Taking a break early is a practical and positive step. If you have concerns about your gambling or need help understanding an available account control, use the relevant support option provided by Kingmaker Casino.

This information is general and does not replace professional medical, financial or legal advice. Responsible gaming requirements and support arrangements may differ across Australia, so consider the rules and services that apply in your state or territory.